Having custom fleet management software that’s made just for your business means you’ll have a system that’s shaped around your daily operations, your workflows, and your fleet structure. A fleet management software that isn’t customisable will limit you, resulting in some of your business needs not being met.
According to the Global Fleet Management Market Report 2024–2032, fleet operations usually make up about 20–35% of a company’s total operating costs. As delivery deadlines tighten, businesses need smarter, data-driven systems to boost fleet productivity and cut unnecessary costs. Fleet management software that’s made just for your business ensures that you get the exact tools you need to achieve your business goals.
In today’s article, we explore the features and benefits of custom fleet management solutions and help you choose one that’s best for you.
In today’s fast-paced business environment, custom fleet software matters because it offers solutions that are tailored for businesses with special operational requirements. One-size-fits-all solutions often fall short when it comes to giving each business what it truly needs to meet industry demands.
Let’s have a look at the characteristics of custom fleet management software:
Custom fleet monitoring software allows you to design a dashboard with features that are tailored around your operations. You can set up alerts based on what you need to be highly aware of and the type of information each staff member with dashboard access is allowed to see. This way, all managers and supervisors only get reports on what they should solely focus on.
With custom fleet management software, you also get advanced system integration capabilities. You can connect your existing business tools with the system. This is called Application Programming Interface (API). With API capabilities, you can connect various systems, for example, integrating fuel cards to track fuel transactions on your fleet platform.
A ready-made fleet management solution might require you to get a new system later as the business expands. But with custom fleet management software, you can adjust as the business grows. A scalable setup lets you easily add more vehicles, users, and assets while still keeping everything running smoothly. It also helps you easily adjust to any new regulations, ensuring your fleet remains compliant.
A customisable fleet monitoring system can save you costs in many ways. You choose what you need and therefore don’t pay for what you don’t use. For example, there’s no need for you to have a temperature monitoring system if your drivers aren’t transporting any fresh produce. It also helps you cut down on paying for multiple subscriptions to keep your fleet running.
Businesses that benefit the most from custom fleet software are:
These industries gain the most value because custom software fits their specific workflows, addresses their operational challenges, and helps them perfectly meet their compliance needs.
Here are examples of how each industry benefits from fleet software that’s tailored for them:
The online shopping boom has made this industry more complex and in need of solutions that help speed up the delivery process. With a customisable fleet management solution you can choose features that are delivery-focused. For example, you can add route optimisation software to your fleet management platform so it can help you plan faster and more efficient routes.
The mining and construction industries come with many safety hazards, and for that reason, the fleet management solutions they go for are usually safety-focused. They need fleet maintenance software to check if all vehicles and machinery are in good condition and safe to use. The maintenance software also helps with tracking equipment utilisation, which helps them avoid overworking certain assets, resulting in breakdowns.
Fleet managers in these industries also need to know how operators behave to ensure they don’t put themselves and fellow workers in danger. Advanced technologies like AI-powered cameras are needed, as they can spot potential danger and alert drivers in time. This also helps with training staff on safer habits.
The cold chain logistics industry mainly focuses on tracking vehicle locations and ensuring that the goods they carry are delivered in perfect condition and on time to avoid penalties. They need solutions like temperature monitoring sensors, cargo door sensors, and route optimisation software. They can set up the system to get detailed records of every step in the delivery process to ensure compliance.
A customisable fleet management software service allows businesses with mixed vehicle categories and assets to have settings for each category. For example, the maximum speed you’ll allow for a van is not the same for a truck, meaning you need to set up different speed alerts for each vehicle type. Custom fleet management software makes running a mixed fleet less complicated.
Many companies that aren’t in the fleet industry have vehicles they use to get to clients and perform their duties. Most staff members share vehicles, which can get complicated when it comes to knowing who’s taking which vehicle, on which day, and what other vehicles are available. A typical vehicle tracking system helps company fleet managers locate each vehicle and ensure that they aren’t misused.
With a customisable fleet solution, they can add a carpooling solution, which helps them simplify vehicle bookings. Each person who uses the vehicles can see which vehicles are in use and for how long, as well as which dates have no bookings.
On the Cartrack fleet system, you can:
Our solutions are designed to give you full control over how you run your fleet, with a system that works the way you prefer.
Here’s a breakdown of how you can customise each of these solutions:
To have better control of where your vehicles go, you can set up geofences. These are virtual boundaries that help safeguard your fleet and make it easier to keep up with vehicle whereabouts. You’ll get alerts whenever your vehicle enters or exits those boundaries. The boundaries could be for safety reasons, like ensuring drivers don’t go to high-risk areas, or you can use them to keep up with operations, like when drivers enter or leave warehouses.
Another tracking feature that you can add to your fleet platform is our route optimisation software tool. All you have to do is enter the locations each driver has to go to and all relevant information, and the system will suggest the best way to get there. This software factors in things like historical traffic patterns and road conditions to help you find the most efficient routes.
With our customisable driver management tools, you can set up alerts for risky or fuel-inefficient driving habits. For example, you can set up speed limitations for each vehicle type and get alerts when drivers have gone over the limit. You can also customise the camera alerts you’ll receive based on what’s most important to you.
Our fleet system allows you to import your fleet’s service history and recommended schedules. This way, you’ll have all your fleet maintenance information on one platform, and you can set up reminders so you don’t miss schedules. Our customisable platform also gives you the option to create digital vehicle inspection checklists based on the compliance requirements for each vehicle type.
You can also set the system to alert you when a vehicle reaches a certain mileage or engine hours, which might mean it’s time for an oil change, tyre rotation, or other maintenance services.
With the Cartrack fleet management platform, you can decide who gets to see what data. We know that some information should stay private from other team members. You can customise main user and sub-user settings to limit access to specific dashboards and tailor the data for each department.
Over the years, we’ve partnered with businesses from various industries and have seen how our custom fleet management software has helped transform operations and boost profits. This proves that no matter the fleet size or industry, our tailored solutions can drive efficiency, improve safety, and provide clear results.
Here are two case studies of companies from different industries who use our service:
Avis is one of the world's largest vehicle rental companies in the world. They first opened in 1946, and today they have a fleet of rentals in over 5,000 locations in 165 countries worldwide, including South Africa. Their business success is dependent on providing customers with a reliable, efficient and safe vehicle rental service.
Avis needs a simple system to keep an eye on their big fleet of rental cars. They wanted insights and data to track and enhance vehicle usage, health, and longevity. They were on the lookout for a reliable vehicle tracking service to ensure the safety of their vehicles and clients from theft and hijackings. Here’s how we helped them:
Our GPS and tracking software allows Avis to monitor vehicle activity and provide accurate mileage data. This helps them ensure their rental vehicles are maintained at the right mileage milestones so they remain in good working order for their clients. These preventative maintenance measures minimise fleet breakdowns and downtime.
Avis can access historical data on vehicle usage from the Cartrack dashboard, giving them a clear view of trends and performance. This insight helps them spot which vehicles are cost-effective and in demand for rentals. With this information, Avis can make smart choices about buying or selling vehicles for their fleet.
Through our professional installation techniques, vehicle safety tools and 24-hour recovery team, Avis is able to reduce the risk of vehicle theft and increase their chances of vehicle recovery within their fleet. In turn, this reduces Avis' costs associated with vehicle loss and allows the company to offer competitive rental rates.
With our geofencing feature, Avis’s fleet managers are able to set virtual boundaries to mark no-go or high-risk zones. They get alerts if customers are about to enter these areas with their rentals, adding an extra layer of risk management.
“We chose Cartrack largely due to their strong brand, track record of delivery, and commitment to customer service. We are thrilled with the benefits this partnership has delivered for our business.” Armour Gittings | General Manager, Investigations Department, Avis South Africa
BCI offers a full range of private security protection services, including armed response, guarding, canine solutions, and technical teams, covering the whole security spectrum.
They had no way of ensuring their response units remained within their assigned areas. They also needed a way to instantly locate their vehicles and monitor driver behaviour. Not having a fleet management system prevented their driver response times and control room from being as quick and efficient as possible in emergencies. Here’s how we helped them:
Our geofencing feature allows BCI to set virtual parameters around assigned areas. They get alerts whenever drivers enter or leave those zones, helping them ensure their response units are always active and present in their assigned areas. This ensures that they respond to client emergencies as quickly as possible. The geofence reports are also useful in giving BCI’s clients an accurate indication of patrol activity in their areas and making drivers more accountable.
BCI Security can pinpoint exactly where reaction officers are with Cartrack’s live GPS tracking and can quickly locate their nearest response unit to the location in need of a response, allowing them to improve response times. This also boosts accountability and service delivery as BCI can verify that response units were at the scene.
Their fleet managers can easily keep an eye on driver behaviour and get custom alerts for risky driving habits like harsh braking and cornering. They can also set guidelines for when speeding is acceptable during emergencies.
This information helps educate drivers, reducing avoidable incidents that could harm them, their vehicles, communities, and BCI’s reputation. It’s a smart way to reduce unnecessary wear and tear on vehicles, helping the fleet last longer.
“Cartrack suited and understood our business from the start. We feel much safer with the Cartrack system, and their service is great; you are not just a number with them. Without them, we just wouldn’t be as efficient.” Johnny Loots | CEO, BCI Security
Cartrack fleet solutions are designed to specifically cater to your fleet operational requirements. With us, you get a system that helps you cut costs, improve vehicle performance, enhance safety, and scale operations. Reach out to us to get a fleet consultant who can help you choose solutions that’ll work best for your business.
See how custom fleet software helps businesses track vehicles, improve safety, save costs, and manage fleets more efficiently.
