If you’re looking to improve your food delivery business but still have some questions, you’ve come to the right place. We’ve gathered some of the most commonly asked questions about restaurant delivery software so you can learn more about how it works.
Restaurant delivery software is software that helps restaurants to perfectly plan their delivery orders. It makes it easier to see which driver is available to take on each task, allows customers to track their whereabouts, and gives them accurate ETAs. It also helps with planning routes so the drivers get there as quickly as possible.
Yes, Cartrack offers a delivery management software system for fleets of all kinds. Whether you transport food, clothing, or gadgets, we can help you do it better. We’ll help you find more efficient routes, locate drivers, and improve your customer service.
Yes, the Cartrack system can integrate with your ERP system because it has API capabilities. API simply means you can connect your ERP system to our delivery software with no hassle. For example, you can import jobs in bulk from your existing system instead of manually creating each task on our software, which will improve your efficiency.
The best delivery management software depends on the type of products you deliver, the size of your fleet, and the challenges you face. Cartrack should be at the top of your list because we offer delivery solutions for businesses of all kinds. Whether you run a small restaurant or a nationwide courier company, our delivery solutions will address your business’ specific challenges.
Yes, delivery management software is considered to be very affordable. The price usually depends on how big your fleet is. If the upfront costs seem too steep for you, you should see it as an investment because it’ll help minimise fuel costs. It’ll also help improve the service your customers will receive, which will grow your business, giving you more profit.
You can use Google Maps for your restaurant deliveries, but that alone isn’t enough. Google Maps is a navigator, meaning its main purpose is to give you directions. But if you want successful deliveries, you need more than that. For example, customers need to know where drivers are, and delivery software connects customers to the drivers so they stay updated with the order progress.
Our delivery management software is fully API-enabled, which means there are no limitations to the systems it can connect to. But your POS system itself has to allow integration because some (especially older versions) aren’t built to connect with other apps. So if you want to find out if your POS system can work with our delivery app, it’s best that you check with your POS service provider.
Each driver should have a delivery smartphone that has the delivery app. As soon as a fleet manager submits all order details, the driver will receive the data on the Delivery App. From there, they can click on the orders and their routes will show.
Yes, our delivery software not only works for delivery drivers but also field service workers like plumbers and on-site technicians. Our software helps you with dispatching your field service workers so they make it to their appointments on time. Your customers will be notified once a field service worker is on the way, and they’ll receive a link to track the location.
Yes, your customers will be able to track their food on a live map via a link they’ll receive after submitting an order. By just clicking on the link, they’ll see order statuses; from creation through to collection, until it reaches their doorsteps. They’ll also receive realistic ETAs so they know when to expect the delivery.
Our delivery software is connected to navigation systems like Google Maps and Waze. If there are some unexpected traffic delays, your drivers will see updates and avoid them if possible. With that said, it’s unlikely that drivers will encounter this because we have route optimisation software, which factors in historical traffic patterns to give your drivers the best routes to take from the outset.
Cartrack follows the Protection of Personal Information Act (POPIA). This means the only people who’ll have access to customer details are authorised delivery personnel. With us, you and your customers won't have to worry about third parties receiving their information. You can rest assured that it’s in safe hands.
