On 26 August 2026, we became aware of an incident involving ransomware on certain of our systems. We immediately took steps to secure our technical environment and mitigate the impact of this incident. Our platform has been restored and is operational.

An investigation into the source, extent and implications of the incident is underway, conducted by our technology teams, with support from cybersecurity experts.

The safety and security of our clients’ information remains our priority.

While we believe that certain data was accessed without authorization, our investigation is ongoing and we are not yet in a position to identify the extent of the data that have been accessed.

We have notified relevant authorities, including the Information Regulator in South Africa.We will continue to cooperate with the authorities in this regard and will provide notifications to affected parties when and if required