The best delivery management software for small businesses depends on your specific needs. Cartrack can cater to delivery businesses of all sizes, making it a strong choice. Our delivery management software is an automated system that simplifies job assignment, enhances efficiency, and gives you real-time tracking updates.
A good delivery company should help you grow, and once that growth comes, it should help you with handling the pressure. This is only possible if you choose a delivery service that can handle both small and large enterprises. At Cartrack, we have the capacity to handle the changes that come as your business expands, making us the ideal solution.
Online shopping is extremely popular these days, resulting in a high demand for delivery services. According to the Online Retail in South Africa report, South Africa’s e-commerce turnover is expected to exceed R130 billion by the end of 2025 and capture nearly 10% of the country’s total retail market. This means all delivery companies need to gear up and have the right technology in place to keep up with the demand and competition.
Delivery management software helps small businesses handle common challenges like:
Delivery businesses usually encounter such problems when they don’t invest in the right technology. By using the right software, businesses can improve operations and running costs.
Choosing the right delivery management solution for your small business is crucial. It can make a big difference in terms of running costs, customer satisfaction and operational efficiency. The Cartrack delivery management software offers simple, scalable, cost-effective solutions for small businesses. With us, you get a top-rated platform with real-time tracking and automated processes that improve productivity within the team.
Here’s a brief breakdown of each of the common difficulties:
Without proper delivery management software, small businesses often struggle with streamlining the tasks of each driver. Manually scheduling drivers and planning routes takes time, mistakes like confusing orders often occur, and resources are wasted.
To add on to that, drivers might take longer routes, which affects fuel costs and leads to delivery delays. There’s also no way to see if all vehicles are used equally, which results in maintenance issues and unexpected downtime. These inefficiencies increase costs, reduce productivity, and make it harder to run your business.
Pleasing an online shopper these days can be quite tough, considering how quickly they want their orders to arrive. They expect speed and convenience, but the key to winning them over is transparency. Even if there’s a delay, it’s always better to inform them as soon as the issue arises. When you fail to update customers and delivery times are unclear, they’ll be frustrated.
Without delivery software, customers can’t see where their orders are or when to expect them. This form of poor communication can harm the reputation of your business and turn customers away from using your services again. Customer retention is what you need for long-term growth.
Fuel is often the most expensive operational cost for many delivery businesses, but for small companies, high fuel prices can severely impact profitability. If you as a fleet manager can’t see the routes that your drivers take, there’s no guarantee they’re using the most efficient ones.
Drivers sometimes detour to attend to personal matters while on the job, because they know they can’t be traced. An increase in fuel costs can force your business to raise its prices, which affects your competitiveness.
Another factor that drives up costs is the time spent on manual administrative tasks. Completing admin by hand can take hours, often resulting in overtime and increasing the overall expenses of running your delivery business. A good delivery management solution automates processes, giving you more time to focus on other things without needing extra time.
Scalability simply means the ability of your business to handle an increased workload without compromising on performance. Will your business be able to do that? Without the right technology, managing more orders, routes, and drivers can quickly become a mess as the number of customers increases.
A delivery management system enables businesses to scale effectively, making it easier to manage growth while maintaining customer satisfaction and service quality.
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The rise of the e-commerce industry since the Covid-19 pandemic has transformed the global economy, changing how businesses operate and how customers shop. It’s created the need for more frequent, faster deliveries of smaller packages. Companies in logistics, small or large, are now under higher pressure to meet these customer expectations.
Here are some interesting facts and stats about the growing e-commerce industry and how it affects delivery companies:
According to Statista, e-commerce has become an essential part of global retail. As global internet access and adoption rapidly increase, the number of people making purchases online is also ever-increasing. Retail e-commerce sales are estimated to exceed 4.3 trillion U.S. dollars worldwide this year, and this figure is expected to go even higher in the coming years.
According to an article by IT-online, small businesses are facing increasingly complex delivery processes due to last-mile deliveries. Delivery costs per package can range widely, often from R90 up to R900, which is a large expense for a small delivery company with a limited capacity.
Nowadays, delivery time windows are narrower than ever. Most local orders either take one to two days to get to clients—or just a few hours. This puts immense pressure on companies that don't have enough vehicles to deliver to customers that quickly.
Remember that your small delivery business not only competes with other small courier companies, but also with logistics giants who have the capacity and resources to offer faster, cheaper, or even FREE deliveries!
The difference that delivery management software makes can be seen clearly in small businesses. It’s easily noticeable when looking at how your company operates and starts to increase profits. Tasks like scheduling drivers, tracking orders, and issuing customer updates are made quicker and simpler with the correct software.
Here’s a table comparison of the difference in company performance with compared to without delivery management software:
Cartrack's delivery management software supports small businesses by increasing:
We bring every part of the delivery process together on one easy-to-use platform. This helps you easily manage your vehicles, drivers, and orders. Our system also assists in cutting down delays, making your business more reliable.
Here’s how:
Our delivery management solution helps you optimise routing and dispatching. This is achieved through our advanced Route Optimisation feature, which suggests the most efficient route for your drivers. It factors in things like historical traffic patterns, road conditions, delivery time windows, and distance.
Based on driver availability and job priority, our delivery software also helps you easily allocate tasks for faster turnaround times. It basically suggests the best order for your deliveries to be done, saving time and reducing fuel costs.
You can monitor the progress of each job, driver status, and customer request in real time. You’ll receive instant notifications as each driver completes each job. To reduce mistakes caused by miscommunication, you can leave clear instructions for drivers according to each task using our Delivery app.
For complete transparency, your customers will get notifications on how far your drivers are. They’ll get accurate ETAs, making them feel more at ease by eliminating any uncertainties. After the products are delivered, our system provides electronic proof of delivery, saving time and cutting down on paperwork.
We’re there to help you with setting up the system, so you’ll start smoothly with no confusion. Our platform is very user-friendly, so starting to understand how each function works is easy. With Cartrack, you’ll also have continued support whenever you need it, whether you have questions or need some troubleshooting, we’re always one call, chat, or email away.
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The Courier Guy is one of South Africa’s leading and most well-known courier service providers. It started with one motorbike in the early 2000s and has since grown to over 2 200 vehicles. Given the expansion, the company had to continue meeting client demands without compromising on performance.
The Courier Guy needed a system that could simplify business operations and task management. They also needed to ensure their customers remained satisfied. They made a smart choice and decided to invest in our fleet management system. They also added the delivery management system to their package.
Our software automatically populates the customer details of recurring orders. This helps them eliminate administrative errors and reduce paperwork. The automatic status updates have improved communication between managers and drivers, resulting in faster delivery turnaround times.
The Courier Guy keeps customers updated through the entire delivery process by sending them automated emails and SMSes. Managers can check where vehicles are in real-time and set requirements for drivers to send a photo or e-signature as electronic proof of delivery. This improves driver accountability and customer satisfaction.
The Courier Guy has improved the safety and security of their fleet using Cartrack’s AI-powered cameras. Their fleet managers get alerts when drivers practice unsafe driving habits such as speeding. This ensures drivers are held accountable, and has reduced the number of damaged goods as well as speeding fines. Our system has helped The Courier Guy build a stronger brand reputation.
“Cartrack’s technology allows us to focus on our drivers, customers, cargo, and fleet all from one platform. It puts us in control from dispatch to delivery.” — Jeffrey Wheeler, Assistant Fleet Manager, Courier Guy, South Africa ”
Mr Build is a hardware store that specialises in plumbing, woodworking, timber, cement, and a wide range of home decor. They have a fleet of approximately 40 vehicles that deliver building and DIY materials to their customers.
They struggled with keeping track of driver locations, which affected their ability to inform customers of any delays.
Our vehicle tracking system allows Mr Build to see exactly where drivers are throughout the day. They can access trip histories and see all the routes drivers take. This encourages driver accountability and has since reduced needless route deviations and improved productivity. Using the data they get from our system, Mr Build can now easily update their customers about deliveries throughout the day, helping them better manage expectations.
“Cartrack helps us monitor the fleet much better; I always know where all the vehicles are. There's no part of the day where I have to look for a vehicle or driver. If I can't get a hold of the driver, I know where the truck is.” | Mohammed Haider Yacoob, Manager – Mr Build, Tzaneen
The future of delivery is currently driven by technologies that are focused on speed, efficiency, sustainability, and customer experience. The rapid growth will result in higher volumes of orders. This means some businesses will eventually resort to other methods of delivery to meet the pressure, keep customers satisfied, and reduce their carbon footprint.
Key emerging trends include:
Our delivery management solution offers everything small businesses need to streamline operations, save time, and grow. With us, you can see everything on one platform. Our years of experience in the fleet management industry make us the perfect choice for managing your delivery business. See how our delivery software can transform your business operations; contact us today!
Yes, you can integrate the Cartrack delivery management software with your existing systems. This is known as API integration, which is one of the features of our delivery solution. It allows you to import other applications into the Cartrack Delivery platform so that you can have one centralised system to manage operations.
There’s no single “most effective” delivery management tool. The best tool depends on the specific needs of your business. However, some highly rated delivery management tools include features such as:
Delivery management software costs vary depending on the providers. The price depends on the features you require. You also need to keep in mind that the price you’ll pay will be with the investment, as the software reduces costs in the long run through increased efficiency. Cartrack has affordable packages that suit small or growing businesses.
To create your own delivery company, you first need to perform thorough delivery business market research. This will help you better understand the demand in your area, your competition, and how you’ll stand out. From there, you must create a business plan, strategise, invest in fleet vehicles, and get qualified drivers.
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Find out how Cartrack’s delivery software stands out from the rest and why you need it for your small business.
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