Cartrack can be reached via WhatsApp on 011 250 3000. Whether you need to contact our sales department or are currently experiencing a road emergency, Cartrack is contactable via various numbers. Read through our list of common questions and learn the best way to contact Cartrack in different situations.
The WhatsApp number for Cartrack is 011 250 3000. You can also call us on the same number as well as other number:
Yes, Cartrack has a mobile app where you can activate a variety of tools like accident alerts, a virtual car guard, car-related finance management, and more. The app also allows you to view your trip history, live track your vehicle if someone else is driving it, and set geofences that alert you to when your vehicle goes “out of bounds”.
To use the Cartrack mobile app, start by downloading it and getting your app username & password. If there’s a particular service you want on the app that you don’t see, simply contact Cartrack on 011 250 3000, and we’ll walk you through how to activate it.
The emergency numbers for Cartrack are 011 250 3000 (Option 1 for emergency) or 010 141 3890 (Option 1 for emergency). Road emergency situations include:
The first thing you should do if your vehicle is stolen is contact your vehicle tracking service. Then you should contact your insurance company, and only then report the theft to the police (even if your vehicle is successfully recovered).
Roadside assistance like jump-starting your vehicle, changing a tyre, locksmithing, refuelling, or minor roadside repairs are all part of Cartrack's Protector service. If you have this service, simply tap on Protector and follow the prompts to receive a call where you’ll then get the necessary roadside assistance.
While a signal jammer may stop a stolen vehicle recovery team from finding your car, Cartrack has two effective safeguards in place to prevent jamming. We have jamming detection that alerts us to jamming attempts, and we have the Cartrack Tag that acts as a tracking device backup when your primary tracking device has been compromised.
CarWatch is an alert system on your mobile app that lets you and us know when your car moves without your authorisation. It works by only allowing the car to be switched on when your phone (with the app) is nearby. If your car moves without your phone in the immediate vicinity, we’ll be alerted and can start the recovery process.
If you sell your car before your Cartrack contract ends, you can either transfer the contract to the new owner (if they consent) or transfer your contract to your new vehicle. In both cases, Cartrack will need to be notified of the change, so be sure to contact us so we can walk you through either process.
Cartrack Tag (Track & Go) is a backup tracking device for vehicles that will continue working on an RAF signal when your primary tracking device has been jammed. This gives us a good chance of finding your vehicle despite jamming attempts. The Cartrack Tag can also be used to track other things like construction machinery, farming equipment, and other valuable assets.
For consumers, Cartrack’s services start at only R99 per month, and extra app services are charged as additions. For fleets, Cartrack’s fees will depend on the size of your fleet and the types of services you want.
At Cartrack, we recommend that you test your unit every 3 months. This is easy to do: simply call our customer service department and we’ll do the test for you remotely.
Route optimisation helps your field service technicians or delivery staff to reach more customers each day. This invariably boosts your service delivery and reputation. It’s a real-time service that helps you bypass damaged roads, roadblocks, high-traffic areas and other road obstructions to give your drivers the quickest routes to their respective destinations.
