Cartrack’s WhatsApp number is 011 250 3000. You can save this number on your phone and WhatsApp Cartrack directly, or simply go to our home page and tap on the WhatsApp button on the bottom right to start your WhatsApp chat with one of our helpful consultants.
Whether you have a query about a debit that went off your account, or want to transfer one of your devices to a new owner, you can do it all through WhatsApp! Here’s everything you need to know about the convenience of using Cartrack’s WhatsApp query line.
You don’t have to call Cartrack to get in touch? WhatsApp us instead! 011 250 3000 is our WhatsApp line that you can save on your phone right now. Alternatively, go to our homepage and simply click on the WhatsApp icon on the bottom right of your screen.
You’ll be asked to select “Business” or “Personal”, provide your name, contact number, and the nature of your query. From there, we’ll give you a call and help you as best we can.
Cartrack’s WhatsApp helpline will allow you to choose from 4 different query types. You can select:
If you want to query a debit or explore alternative payment options, then choose the “Billing” option. You can also select this option if you want to check the status of your account or change your banking details.
The “Customer Care” option will take you straight to a consultant who will do their best to deal with any questions, complaints or concerns you might have with your Cartrack agreement. We’ll also help you with vehicle safety add-ons which you can access via the Cartrack app.
Need a tracking device or dashcam? Please feel free to select the “Sales” option and we’ll give you all the pricing, explanations and advice on getting a new device. Our consultants will also brief you on how to use the Cartrack App, and explain the mobile app add-ons you can use to further protect yourself and your vehicle:
Choose “Other” if the above selections don’t apply to your query. We often get queries about change-of-ownership, installation schedules and package upgrades. If these or any other queries are on your mind, we’re standing by to fully advise you.
INTERESTING NOTE: The majority of customer queries are related to customer care. If you’re wondering how our consultants dealt with these queries, HelloPeter might give you a good idea. We’ve achieved a 9.2 Trust Index on the site, which speaks to our dedication to keeping our customers happy!
Yes, you can easily use WhatsApp to chat with a consultant at Cartrack from your PC. Here’s the process:
▶️First, make sure you have Cartrack’s number saved on your phone (011 250 3000)
▶️Click on the WhatsApp icon at the bottom right of Cartrack’s home page
▶️You’ll be redirected to an API WhatsApp page. Select “CONTINUE ON WHATSAPP WEB” if you’ve used WhatsApp Web before. If not, simply use the WhatsApp App directly on your PC and follow the prompts to install it.
▶️Once your WhatsApp chats have been loaded on your screen, it may ask you to “Unblock” in order to chat.
▶️Once you unblock the chat, an automatic message will appear in your text box. It will say something similar to this: “Hi, I'm Robin Hood — regarding Customer Care for Consumer.”
▶️Hit “Send” and simply wait for one of our WhatsApp consultants to continue the conversation.
Cartrack can be reached via WhatsApp for business and fleet queries. The number is the same (011 250 3000). Simply choose “Business” when prompted. We’ll direct your chat to the right person who can deal with your query whether it’s related to tracking, vehicle management or fleet support.
You can also CALL us on the same number and follow the prompts depending on what service you’re looking for. Contact our emergency number on 011 250 3000 or 010 141 8890 and press 1 for our emergency control room. An operator will receive your call and assist you any way they can.
Learn the Cartrack WhatsApp number and what queries you can direct to our helpful WhatsApp-dedicated consultants regarding billing, sales or customer care.
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