Questions Answered About Switching From One Car Tracking Company to Another
The change of ownership process for a tracking device isn’t as complicated as some may think. We’ve got all of your most commonly asked questions about swapping one tracking device to a new owner or vehicle, and these are the answers.
1. What happens to my tracker when I sell my car?
Your tracker is both uninstalled and deregistered from our system after you sell your car. All the data will be cleared to protect your privacy, and you can opt to have the same tracking device moved to your new car or another one you own. If not, your tracking device will simply be deactivated by our technicians.
2. What are the requirements for a change of ownership?
The requirements for the change of ownership of a tracking device are the vehicle’s registration papers, your ID doc, and a valid proof of address. These need to be provided by both parties (the giver and the receiver of the device). All data will be cleared so that the device can begin recording with a clean memory.
3. How to tell if I have a car tracking device already?
To tell if you have a car tracking device already, check under your dashboard, as this is where most of them are installed. It’s best not to look for a tracking device yourself, though. Rather, get a professional from Cartrack to locate the device or check if there is one to begin with.
4. Can a car have more than one tracker?
Yes, a car can have more than one tracker, especially if the owner thinks would-be thieves might try and remove or deactivate the one they find (thinking it’s the only one). If you do want to install more than one tracking device (which is a good idea), consider getting the Cartrack Tag as a secondary backup unit.
5. Does car tracking still work when my car is off?
Newer car tracking devices still work when your car’s off, but old ones might not. The more modern ones come with built-in power sources, helping you track your vehicle even when it’s parked somewhere.
7. Do insurance companies require a tracker in SA?
No, not all insurance companies will require a tracking device to insure your car, but most will insiston one if your vehicle is high risk. They’ll even reduce your premium if you have one, and will probably further reduce your monthly payments if you add cameras and other security features to your vehicle.
8. Can I track my car from my phone?
Yes, with Cartrack’s tracking device, you can check where your car is from your phone or mobile device. This helps you keep tabs on your car when you’re away from it, and also lets you notify us if it starts moving without your authorisation.
9. Changing Business Vehicles? How to Transfer Tracking Devices to Keep Your Contract?
Moving a tracking device from one car to another is simple if you get the tracking service provider to do it for you. We’ll deactivate it, clear the data, uninstall it, and simply move it to the new vehicle. Don't try and do it yourself as this might damage the device and even your vehicle.
10. What factors influence the duration of the de-installation and reinstallation process?
The factors that influence the duration of the de-installation and reinstallation process are mostly technician availability (how busy we are), and the type of tracker being transferred. How and where it was initially installed may also affect the time, as well as the wiring of your vehicle.
11. Do I have to remove the old tracking device?
Yes, you do have to remove the old tracking device if you’re selling your car. Remember that the data the device collects is private, and the new owner’s whereabouts shouldn’t be information you’re privy to.
12. What information do I need to provide Cartrack when choosing to buy from Cartrack?
The information you should provide to Cartrack when buying a tracking device includes your ID, proof of residence, payment method and info, and vehicle info. If you’re installing the tracking device on behalf of a company, you’ll also have to provide the company registration information with proof thereof.
