As more SMEs recognise the need to digitise their operations to remain competitive, a pressing question arises: “So, how much does field service software actually cost?” The answer may surprise you, as this software isn’t nearly as expensive as many imagine.
Here are some pricing points for you to consider as well as answers to other common questions regarding our workforce optimisation software package, ‘Delivery’.
Field service management typically costs anywhere between R79 and upwards. Cartrack offers this price for a basic ‘Delivery’ package (per user; per month; including VAT). We also offer ‘Delivery Plus’, which has more features @ R286 (per user; per month; including VAT).
The best software for managing your company’s field service management will depend on what features are important to you. At Cartrack, we’ve tried to cover everything you would need to do this effectively, including strategies for saving on fuel costs and measuring the performance of your service technicians.
The mobile workforce optimisation software that will likely suit your needs as a small business is either ‘Delivery’ or 'Delivery Plus’ from Cartrack. That’s because this is a standalone product that doesn’t require GPS tracking to work. You pay per user to have the Delivery app on their phone, and can conveniently manage them from one centralised device.
The top features included in Cartrack’s basic ‘Delivery’ app are:
Delivery Plus:
Feel free to contact a consultant to discover the full scope of what this software can offer YOUR company.
Yes, the starting price per user / per month, ends up paying for itself, because when used to its full potential, this software saves you on fuel, services more customers, and utilises your resources better.
Yes, you can use our workforce optimisation software to save on fuel costs because the system optimises the routes of your drivers so that they use less fuel and inflict less wear & tear on your vehicles. But if you want to REALLY optimise your fuel use, combine this workforce software with our fuel monitoring software.
Yes, you can talk to our consultants about scheduling a live demo of the software. This will give you some idea of what it can do, how it works in the context of your business, and how you and your staff can work it.
Yes, the tracking of your field service agents is done in real time. Remember that unless you also have GPS tracking in addition to the workforce optimisation app, the mobile devices of your agents are what are being tracked, not the vehicles themselves.
If there’s a connection failure somewhere along the path between the field service manager and the mobile device, the real-time tracking will stop working, but there’ll still be a ‘last-seen’ location visible on the platform.
Yes, the app has a neat little system where the technician can take photos of the completed job (similar to delivery people taking photos of a delivered package). These photos are stored for future reference if there’s a dispute about something later on.
Yes, one of the main features of this software is that it optimises the best routes for your drivers, and allows you to schedule them easily (and digitally). The system will take real-time events into account; such as traffic, damaged roads, road blocks, and even potholes.
