FAQs

Best car tracking device FAQ questions answered

If you’re looking for a good car tracking device but need to learn more about it, you’ve come to the right place. We’ve compiled a group of common questions our customers have asked before. Have a look; maybe you’ll also find the information you’re looking for.

1. Can a car tracker be detected?

Yes, a car tracker can be detected by manually searching for the device in the vehicle. It’s not easy to find and takes time because they’re not placed in the same location for every vehicle. If you want extra protection, get an additional tracking unit so that even if the criminal finds your main one, the secondary one will help us recover your car.

2. Does a car tracking device bring down insurance?

Insurers look at your risk profile when they cover your vehicle. They consider several factors, like your age, how long you’ve had your licence, and the kind of vehicle you drive before determining a premium. The higher your risk profile, the more you’ll pay. Having or not having a tracking device is also included in those risk criteria. So in a way, it can bring down your insurance because there’ll be less risk of theft.

3. What is the success rate of Cartrack?

Over the last 10 years, we’ve achieved more than 100 000 successful recoveries, making us one of the top vehicle recovery companies in South Africa. This is all because of our highly-trained recovery team members and control room agents, as well as our dedication to always improving the vehicle safety technology we offer.

4. Are GPS trackers better than Airtags?

Whether GPS trackers are better than AirTags depends on what you use them for. In the case of protection against car theft, a GPS tracker is definitely better. AirTags rely on Bluetooth technology, which requires them to be around other phones, while GPS trackers use satellite technology. Satellite connection has a greater radius than Bluetooth, meaning you can track vehicles from anywhere, making them more reliable.

5. What is the R99 pack for Cartrack?

Our R99 package includes:

  • Stolen vehicle recovery service
  • Mobile app access
  • Control room positioning

You can give us a call on 011 250 3000 or click on this link to find out what each of these solutions entails.

6. Do car trackers drain your battery?

Car trackers are designed to take very little power from your battery, so it’s not likely to drain it. If you think your car tracker is draining your battery, you should contact your service provider because there might be an issue with the wiring and how it was installed.

7. Why choose Cartrack as your car tracking solution?

You should choose us as your tracking solution because we’re considered one of the best car tracking companies in South Africa. We’re an award-winning vehicle tracking company, with the highest Trust Index on Hello Peter, over 2.8 million subscribers, and a success rate of over 100 000 vehicles recovered in the last 10 years. Our success is mostly attributed to our advanced innovations, quality service, and reliability.

8. Is a car tracking device good for long distances?

Definitely! A car tracking device uses GPS and cellular technology to determine your car’s location. It’s meant to help you locate your vehicle wherever it is. Whether long distance or short distance, a car tracker is good for locating your vehicle and recovering it in the unfortunate event of theft or hijacking.

9. How do you make sure your car doesn't get stolen?

To make sure your car doesn’t get stolen, you need:

  • Anti-theft devices: Like steering wheel locks and gear locks.
  • GPS trackers: For digital location monitoring and anti-theft software immobilisers.
  • Practising caution: Like avoiding high-risk areas at night, using parking areas that have cameras, and always ensuring that your doors are locked.

10. How accurate is Cartrack's tracking device?

Our tracking devices are highly accurate because they use GPS and have good range. We’re also aware that not all areas have good network coverage, so in instances where your car is in a remote area, our system saves data points. All that information will reflect once you’re back to an area with good coverage.

11. Can a cell phone detect a tracking device?

No, a cell phone can’t detect your vehicle tracking device unless it’s connected to your device through our mobile app. The only tracking units cell phones can typically detect are those that are Bluetooth-powered; vehicle tracking units are usually GPS-powered.

12. Cartrack's car tracking app explained

Our mobile app is there to give you an extra sense of security by providing you with a map view so you can see the location of your car anytime you want. It also comes with optional add-on features like our CarWatch and Protector services. You can also see past trips with details on how well you drive and add a family member as a sub-user for location sharing purposes.

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