FAQs

Best car tracking device FAQ questions answered

Find answers to the most commonly asked questions about car trackers. Get to know more about how our tracking device works, the services we offer, and why we’re considered one of the best car tracking services in South Africa.

1. Can a car tracker be detected?

Yes, a tracker can be detected by thieves through tampering, signal scanning, or GPS detector applications. Tampering refers to the act of thieves physically searching for your tracking device and attempting to remove or deactivate it. Signal scanners detect nearby GPS signals that could indicate there’s a tracker around somewhere. GPS detecting apps can be downloaded onto cellphones.

We discuss this in detail on our blog, “Can Car Thieves Detect a Car Tracker? What You Need to Know”.

2. Does a car tracking device bring down insurance?

Yes, a car tracking device does bring down insurance costs. This is because insurers base your premiums on various risk factors, and having a tracking device makes you less of a risk, which means you’ll get a bit of a discount. According to Marius Kemp, Head of Personal Lines Insurance at Santam, in some cases, the monthly discount on the premium can be higher than the monthly cost of your device.

3. What is the success rate of Cartrack?

Over the past 10 years, we’ve recovered more than 100,000 vehicles. This success is attributed to our commitment to introducing vehicle safety features, seamless professional installations, and our dedicated recovery team. Our advanced tracking device also comes with advanced signal-jamming detection technology, another major contributor to our success rate.

4. Are GPS trackers better than Airtags?

Yes, GPS trackers are much better than AirTags at safeguarding your car. GPS trackers use satellite signals and mobile networks. They have a greater range, making them a better option for long-distance tracking, which is what you need for a car. GPS trackers also offer live location updates.

AirTags, on the other hand, are more for locating personal items like luggage bags or a wallet. They work together with Apple’s Find My app and use Bluetooth technology to connect to nearby Apple devices. They don’t provide the live-location data that’s crucial when searching for a moving car. You can read more about this on our blog “Airtag vs a GPS Tracker: What's the Best Car Protection?”.

5. What is the R99 pack for Cartrack?

The Cartrack R99 pack (also known as the “Quick” package) offers entry-level car tracking solutions. It consists of:

  • Stolen Vehicle Recovery
  • Mobile app access
  • 24-hour control room support

6. Do car trackers drain your battery?

Car trackers that are properly installed are less likely to drain your battery. Car tracking devices are designed to use very little power, so they shouldn’t drain your battery. A car battery is normally drained by other habits, like forgetting to switch off your headlights or taking frequent short trips (the engine doesn’t run long enough to allow the alternator to fully recharge).

7. Why choose Cartrack as your car tracking solution?

You should choose Cartrack because we have the highest trust index on Hello Peter compared to other vehicle tracking companies in South Africa. We also have a strong track record of over 100,000 vehicles recovered in the past ten years. This makes us one of the leading vehicle tracking companies. Cartrack was also voted Best Vehicle Tracking Company for the 2023 The Star’s Readers' Choice Awards.

Find out more about why Cartrack is regarded as a leading company on this blog, “One Of The Best Car Tracking Devices In South Africa”.

8. Is a car tracking device good for long distances?

Yes, a car tracking device is good for long-distance travel because it relies on satellite and mobile networks for connection. This means your car’s location will be visible anywhere in the country, even in remote areas or outside the country.

9. How do you make sure your car doesn't get stolen?

To make sure your car doesn’t get stolen, you need to get anti-theft devices like GPS trackers, immobilisers, and steering wheel locks. These gadgets don’t completely stop theft from happening, but they make it hard for thieves.

Other safety measures you can take to protect your car include:

  • Double-checking that you’ve locked your car
  • Choosing secure parking
  • Avoiding high-risk areas

We discuss this in detail in our blog “7 Ways to Prevent Your Car From Being Stolen”.

10. How accurate is Cartrack's tracking device?

Having recovered over 100,000 vehicles in the last decade, it’s safe to say that Cartrack tracking devices are highly accurate. Even in areas with no GPS signals, Cartrack’s tracking devices can store up to 5,000 positions, which will be uploaded once you get back your connection.

11. Can a cell phone detect a tracking device?

Yes, a cell phone can detect nearby tracking devices that rely on Bluetooth, Wi-Fi, or GPS technology. This is done through scanner apps. It’s similar to how you would search to connect to another phone via Bluetooth or to a free Wi-Fi network.

12. Cartrack's car tracking app explained

With the Cartrack mobile app, you can check where your car is at any time, set up alerts, and analyse your driving habits to see what you can improve on. You can download the app on Google Play Store, the Apple App Store, and the Huawei App Gallery.

We have a blog that fully explains how our app works, from setup to features. Check it out.

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