FAQs

Rules for E-Hailing in SA: Here Are the Top Answers for Safety and Compliance

Do you want to know more about the new e-hailing news? Have a look at these commonly asked questions and see if you can find all the answers you need.

1. What car qualifies for an e-hailing driver?

The cars that qualify for e-hailing drivers are 5-door sedans, 5-door hatchbacks, crossovers, station wagons, and SUVs. Each vehicle falls under a category that determines your earnings, and each category has its own limit on how old your car can be.

2. How to get an e-hailing vehicle permit?

According to the Department of Transport’s Standard Operating Procedure (SOP), to get an e-hailing vehicle permit, you must:

  • Fill out Form 9A (which you can get from their website, www.transport.gov, under the NPTR link).
  • Submit the form either in person, via email, or by post.
  • Pay the application fee.

3. How do I stay compliant as an e-hailing driver and make sure I understand all the laws?

To stay compliant and ensure you understand all the laws as an e-hailing driver, you must keep up with the news to get constant updates and adhere to the rules. News outlets always break down the main laws in a way that people can understand. For now, make sure you have a valid e-hailing licence, a panic button, and that your vehicle is visibly branded.

4. What system or driver tool can help me follow the rules and be safe on the road?

The Cartrack driver management system will help you follow the rules and be safer on the road. We’ve got AI-powered dashcams that help drivers avoid accidents by alerting them to things like unsafe following distances and detecting distractions. We also have panic buttons you can install to ensure your drivers and passengers get quick assistance and adhere to the new rules.

5. What are the rules for the passengers I carry in my vehicle?

The passengers in your vehicle should always have seatbelts on, even when seated in the back. They shouldn’t be carrying any items that might obstruct your driving view. Large items should be placed in the vehicle's boot, and make sure you don’t carry more passengers than the vehicle can handle.

6. What is the cost of Cartrack’s panic button and dashcam?

A panic button from us costs only R21 as an add-on feature to your GPS tracking service, and our dashcam prices start from R189. If you want to know more about our panic buttons and dashcams, you can fill out this form and we’ll call you back shortly.

7. How does Cartrack's system help manage my e-hailing business?

The Cartrack system helps you manage e-hailing businesses by providing you with the tools to keep track of everything related to your e-hailing vehicles. You’ll get location, fuel, and maintenance updates. This helps you keep up with safety, compliance, and costs.

8. Do I really have to brand my private car?

If your private car provides e-hailing services, then yes, you have to put some visible branding on it. This is so that passengers can easily identify your car for their safety. It’s one of the new laws under the National Land Transport Amendment.

9. Can a tracking system help me with my SARS logbook?

Yes, our tracking system can help you with your SARS logbook. Our digital logbook feature helps you easily separate business and private trips, so you can be up-to-date with your tax returns. It eliminates manual errors and the time spent on going through piles of paperwork.

10. Does the system help with "profile sharing" issues and unauthorised drivers?

The issue of profile sharing should be resolved by the e-hailing platform; however, we at Cartrack have Driver Identification (DID) tags that can help you immediately identify who is driving. You can set the tags up in a way that the vehicle ignitions don’t go on unless the correct tag is placed.

11. Will Cartrack's system warn me if I'm driving too much?

The Cartrack system will warn the fleet manager when a driver has exceeded their recommended working hours. This is done through driver identification tags, which are devices that are used to track who’s driving which car. They provide automated logs of working hours so you can ensure they get enough rest and adhere to regulations.

12. Why should I choose Cartrack's solution over marketplace items for my e-hailing needs?

You should choose Cartrack over a marketplace solution because we come with an after-sales service. An after-sales service makes us more reliable because we’re with you every step of the way. Marketplaces just sell you the product, and from there, you’re on your own. When it comes to vehicle safety, you need a team of specialists that’s ready to jump to your assistance at any time.

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