FAQs

Delivery Routing and Dispatch Software – Your Guide on Choosing the Best Software

The best delivery routing and dispatch software is one like Cartrack’s Delivery feature, which helps you optimise your routes and delivery processes while keeping operational costs down. Choosing the best software for your business is all about identifying what your business needs, focusing on the most important functions, and making sure the software is user-friendly and easy to integrate.

In 2023, the South African last-mile delivery market reached $2 billion and is expected to grow by 7.4% until 2030, highlighting the absolute need for efficient routing and dispatch. In this FAQ guide, we’ll cover everything you need to know about delivery software, its essential features, and how Cartrack’s delivery management tools can fit your business perfectly.

1. What is the difference between routing and dispatching?

The difference between routing and dispatching is that routing is about getting the best routes and where vehicles should go, while dispatching focuses on coordinating deliveries and managing how those routes are executed. Cartrack’s software combines both elements.

2. What is dispatch software?

Dispatch software is a tool that helps to manage workload, handing out delivery tasks to drivers and updating schedules as needed. It typically features vehicle/device tracking, driver communication, and route optimisation. Cartrack’s Delivery makes sure every vehicle and driver is used effectively, improving reliability and brand reputation.

3. What is the best routing software?

The best routing software is one that combines all the elements of live traffic knowledge, clever route optimisation algorithms, and adaptive routing features. Cartrack’s platform is your best choice, as we provide you with the tools you need to manage an end-to-end system that connects routing insights with live vehicle data.

4. How do you plan a delivery route?

You plan a delivery route by:

  • Collecting the necessary insights and looking at travel windows based on stops
  • Optimising the route by working out all the stops along the way
  • Monitoring and adjusting the route accordingly

With Cartrack, you can easily simulate and adjust routes in real time, using live data to refine them as you go.

5. What are the two types of dispatching?

The two types of dispatching are manual and automated. 'Manual' is when the tasks are allocated by the dispatcher using pen and paper or spreadsheets, whereas ‘automated’ is dispatching done using technology and systems like CAD. Alternatively, this could also refer to centralised and decentralised dispatching. ‘Centralized’ is a single dispatch centre, and ‘decentralised’ is many centres in various regions.

6. What key feature should you look for in a delivery routing and dispatch software?

While there isn’t just one standout feature in delivery routing and dispatch software, you could argue that telematics is at the heart of it all. Otherwise, tools like live GPS tracking, system integrations, and delivery confirmation are core to the full ecosystem of delivery software.

7. What is delivery management software?

Delivery management software is a system that helps you keep up with your business’s entire delivery process, automating and simplifying everything from order management to tracking and dispatching. Cartrack’s platform brings all of these elements together, giving you a fully comprehensive approach.

8. How does Cartrack Delivery Management software work?

The Cartrack Delivery management software works by combining telematics, GPS, and delivery demands to simplify your delivery process needs. This software acts as a central hub for you to monitor driver locations and schedules, track job progress, and manage costs by digging into revealed insights.

9. How do I optimise delivery routes with the Cartrack app?

You optimise delivery routes with the Cartrack app by:

  1. Choosing and allocating jobs - The Optimise function lets you shuffle jobs across one or more routes to boost efficiency. The system will sort things out based on “Location”, “Time Window”, and “Priority”, figuring out which drivers are the best fit for the jobs.
  2. Going over and then using the optimised routes

10. What GPS do delivery drivers use?

Generally, delivery drivers can use a variety of GPS and tracking solutions like Waze or Google Maps, although tracking providers typically offer built-in GPS tracking. Cartrack uses app-based tracking that’s embedded in the IoT telematics systems, giving you precise live GPS locations and a complete trip history for your drivers.

11. How do delivery companies plan routes?

Delivery companies plan routes by bringing together data to create the best routes and assemble batch orders. Delivery software, traffic data, and GPS technologies are brought together to develop the most productive sequence of stops for the right drivers.

12. How much is Cartrack routing software?

Cartrack routing software costs ultimately depend on the package you choose, but prices start from around R219 per month, without additional tools and features. The true price ultimately depends on your fleet size, the add-ons, and the hardware required as part of the installation.

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