If you already know about Cartrack’s bureau services, there’s now a new addition to what we provide your company regarding its fleet. Camera telematics is revolutionising the industry, and if you want to stay competitive and grow your company with good decision making, this FAQ page will answer all your questions about Cartrack’s bureau, and the recent addition of camera footage monitoring.
Only during streaming. No, Cartrack doesn’t physically watch your fleet 24/7, but we do check up on it very often. This service works on an alert system, generating “events” for our bureau team to investigate. The point of this is to check up on the small things (like a driver texting while driving or a prolonged period of idling) as a way to prevent big things from happening.
No, this camera system will only use data while it’s streaming. In other words, it doesn’t continuously record unless there’s a reason to do so. Once an event has been generated, the camera will switch on and record the event, so data isn’t used unless it’s necessary.
Yes, Cartrack adheres to the POPI Act by ensuring data security, driver privacy, and complete transparency when it comes to sharing video footage or fleet data. We also always provide the specific purpose for sharing information if and when it needs to be shared for operational or legal purposes.
Yes, if your fleet consists of vans or trucks, it’s highly recommended that you also have cargo cameras installed so that our team can keep an eye on your goods. These cameras will also come with door sensors. When a door is opened, the cameras will automatically start recording, giving us (and ultimately you) full visibility of what’s taking place.
If a real-time event or emergency is taking place, you’ll either receive a WhatsApp message or phone call from our bureau team. For an overview of events, we’ll send you monthly or bi-weekly reports that are easy to read, providing you with a big picture idea of your fleet’s performance.
No, relatively speaking this service is not expensive. The extra fee for adding video telematics to your regular bureau service is a small amount per vehicle, so give us a call to find out how much it will cost for your fleet.
Yes, you need to use Cartrack’s system because our bureau team is trained on it. However, if you have an existing fleet system, Cartrack’s can easily integrate with it, allowing us to monitor your operations as normal.
The top benefit of using Cartrack’s video and fleet telematics bureau services is that the combination hardware IoTs (Internet of Things) give our bureau a very full picture of your fleet’s performance. This means you can make informed decisions based on hard data, and save money by reducing waste. Ultimately, this service pays for itself because you end up saving more than the system costs.
If a hijacking is taking place in real time, there’s a procedure our bureau will follow. This procedure starts with an escalation to the recovery team. The recovery team will pursue the hijackers and likely work together with the police to apprehend the perpetrator and recover your vehicle.
It’s possible that outsourcing your fleet management to Cartrack’s bureau will indeed save you on insurance premiums, but this is at the discretion of your insurance provider. Having so many safety measures in place shows responsible risk management, and insurance companies may lower your premiums because of this.
If your truck is in a dead zone, Cartrack’s team will not be able to monitor video footage of the vehicle. However, they will still be able to track it (within limits) using last-seen methods and backup cell tower networks.
