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You’re on your way home from an out of town trip when suddenly an unfamiliar rattling sound brings your car to a halt in the middle of nowhere. It’s late at night  And you’re in an unsafe area, who do you call?

Cartrack’s Protector feature gives you, your loved ones and drivers access to 24-hour medical and roadside assistance. Thanks to Cartrack, you can feel safer wherever and whenever you travel. 

Keeping you and your loved ones safe

When you tap the Protector button on the Cartrack app, it unleashes a world of tools that come to your rescue, managed by highly trained control room operators:

  • Our team will contact you to determine what kind of assistance you need. 
  • The closest, most appropriate provider will be dispatched to your exact location
  • Help will arrive based on real-time analysis of the GPS and satellite technology embedded in your installed device.

A superhero in the palm of your hand

Enjoy the peace of mind that comes with knowing that emergency medical, roadside or legal assistance, as well as advice on emergency accommodation and car hire, is just a tap away when you download the Cartrack app and activate the service.

  1. Roadside assistance

Need a battery charge, tyre change, emergency car towing service or underestimated the amount of fuel you’d need until your next petrol station stop? 

We have a range of mobile mechanics on call who will come to help if you experience a vehicle breakdown or require towing assistance, within a radius of up to 40km. 

  1. Medical assistance

Medical emergencies can be frightening, especially when you’re under stress. Pushing Protector will send emergency medical response to you, and provide telephonic assistance while you wait. 

Where possible, we’ll help you with advice on treating injuries and illnesses should medical intervention not be needed.

  1. Legal assistance

Road accidents and third-party incidents don’t have to be faced alone. Our 24-hour legal advice line is available for any legal services, including roadside incidents such as roadblock arrests. 

In addition to advice, we provide preferential rates for legal services beyond challenges experienced on the road.

  1. Emergency accommodation and car hire

Activating Protector means you’ll also enjoy accommodation recommendations and car hire services, all at the push of a button.

We are able to provide you with preferential rates for overnight accommodation as well as car hire in the event you need to stay the night while your car is being repaired.

How Protector works for you

  1. Download the Cartrack app
  2. Search for the app on Google Play, Huawei App Gallery or Apple App Store and install it.
  3. Sign in using the details sent to you via SMS and familiarise yourself with the various functions.
  4. Tap Protector
  5. If your vehicle breaks down, or you’re in an accident or need emergency assistance, tap the Protector button. Follow the USSD prompts to ensure you get the help you need fast.

We will send the right type of emergency assistance to you to ensure that your journey remains as hassle-free as possible.

Help is the push of a button away

When it comes to your safety, you want to know that you are protected and cared for by the best, and that is where Protector comes to your rescue Trust Cartrack to be there when you need us most. Find out more about how this life-saving feature works below:




Business or pleasure? Our SARS-compliant logbook does it all from one app.

Breakdown in the middle of nowhere? Medical emergency in the middle of the night? Cartrack’s Protector feature gives you, your loved ones and drivers access to 24-hour medical and roadside assistance. Thanks to Cartrack, you can feel safer wherever and whenever you travel.

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