How COVID-19 has changed the transport and logistics industry

COVID-19 has accelerated digital transformations worldwide dramatically. According to the World Bank, like many other sectors, the transport and logistics industry has been forced to respond to the pandemic’s restrictions with unusual speed and agility to cope with the effects.

While drones may be the answer to some business’ challenges during this time, not every business owner is able to adapt that far. But, before you throw in the towel , there are other ways to make the most of a situation that almost brought the world’ economy to a halt.  

Put safety first

Your customers don’t just want to receive their orders quickly and in good condition, but safely too. According to McKinsey, digital-led experiences will continue to grow in popularity long after the coronavirus passes.

“Companies that act quickly and innovate in their delivery model to help consumers navigate the pandemic safely and effectively will establish a strong advantage.”

Contactless delivery is no longer a nice-to-have in logistics as businesses step up to make deliveries safer for employees and customers as the industry responds to COVID-19.

Experience real-time visibility

According to Gartner, using visibility as a way to get detailed analytics and basic capabilities such as predictive ETAs may be reactive, but gives you valuable insights into the condition of goods in transit, while making you aware of any disruption at loading and offloading locations.

Using a combination of historical and real-time data helps you shift from using visibility as a reactive tool to a preventive one. The result? You’ll make better predictions and improve appointment scheduling.

Boost your business, go paperless

IoT telematics devices provide accurate live GPS locations and a full-trip history of your vehicles, protecting your fleet and ensuring you always know exactly where your assets are.

Not too long ago, obtaining these actionable insights may have needed about five employees tackling reams of spreadsheets for several days, but the benefits of digitalisation for supply chain management became more apparent during the coronavirus pandemic.

Future-proof your supply chain

Only a quarter of respondents to a survey by Procurious in April 2020 aren’t planning to make significant changes to their supply chain. Meanwhile, 44% of CEOs plan to shrink global supply chains and rely more on local suppliers. 17% plan to increase inventory levels in light of the pandemic.

Sourcing local not only gives you easier access to products during unprecedented events - for example, a global interruption of business, due to a pandemic - but also helps your business maintain  a steady supply of deliveries when demand is high, but inventory is low.

Let’s put you in control

If COVID-19 has made you realise, “I really need to start investing in some technology trends that will help me get more visibility and more control of the supply chain”, let Cartrack help you and your business through the coronavirus and beyond.

Contact us today to find out how our expert fleet management solutions can help. Visit for more.

Business or pleasure? Our SARS-compliant logbook does it all from one app.

Connecting goods with people was a lot easier before the COVID-19 pandemic hit in 2020. But, the rapid adoption of technology has seen a global shift in how the transport industry does business.

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