Which Questions To Ask When Choosing A Fleet Management Company
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Managing a fleet today can be quite the complex task; fuel costs keep rising, compliance rules change all the time, and keeping your fleet and its drivers safe is a non-negotiable.
Theright fleet management partner can not only help you handle all of this smoothly but also save you money while doing it. The key to finding the right partner, though, is knowing which questions to ask.
Are you ready to protect your vehicles, your people, and your operations? Let’s look at the importance of choosing the right fleet management company and asking the right questions before you commit.
In this article, you will:
Consider the key questions to ask before signing up with a fleet management company
Understand the common challenges in fleet management
Learn what to look for in modern fleet management tech and support
Why it’s critical to choose the right fleet management company
The right fleet management company is supposed to use their tools and expertise to make handling your fleet as cost-effective, easy, and safe as possible. They should also be able to provide comprehensive data to help you make better and smarter business decisions.
What you don’t want to end up with is the wrong company leaving you with poor customer support, hidden fees, and outdated tech, because this not only puts your team and assets at risk, but it also wastes your time.
No matter the size, you deserve a solution that comfortably fits your business, not one that needs youto adapt to it.
What’s the biggest challenge in fleet management?
Typically, the biggest challenge in fleet management is finding the balance in keeping costs low while maintaining safety and efficiency. The key to striking this balance is a smart fleet strategy, which simply refers to how you plan to use the tools, data, and processes available to you to run your fleet better.
Fleet managers often find themselves asking, “Is fleet management worth it?” The answer is –absolutely, especially if you have the right tools and support to match. To build and run a solid strategy, you need:
Real-time tracking and comprehensible data.
Clear objectives to measure results.
Support you can trust when you need it.
Easy tools that allow you and your team to work smarter, not harder.
This highlights the importance of areliable fleet management company for your vehicles and the need to ask the right questions upfront.
Key questions to ask before signing up for a fleet management service provider
Before you settle on a fleet management company, make sure you’re asking these 6 key questions:
What technology and features are included in the fleet software? Good systems include innovative features such as real-time location tracking, fuel management and reports, and driver behaviour monitoring systems. Ask a potential provider if these features are offered on a single platform, rather than being scattered across various apps. Cartrack’s Fleet management systemhas everything you need in one place, with its all-in-one dashboard overview across all devices. Cartrack owns the full value chain, from manufacture to fitment to recovery.
How reliable is the fleet management system? A fleet system that goes offline is a vulnerable one, meaning that you not only lose sight of your fleet, but it’s now susceptible to higher risks. Ask a potential provider if they use cloud-based systems that are supported by all devices, so you always have eyes on your fleet.
Cartrack has a reliable and secure cloud-based system that’s operational across desktop and mobile devices.
What level of customer support is provided? Excellent support is truly a defining factor, so ask a potential provider if they have round-the-clock customer support and onboarding for staff and fleet managers alike.
Cartrack gives you 24/7 support, easy how-to guides, and training so that you and your team can get the most out of the fleet management platform and mobile app.
How transparent are the costs? Hidden costs and complicated contracts can keep you tied into an agreement for far longer than you’d expect. Ask a potential provider for clear pricing structures, potential extra costs, and whether flexibility is a feature.
What security measures are in place? This is a common concern for fleet managers, especially when it comes to fleet data collection and matters like tampered with or stolen vehicles. Ask a potential provider about the safety of your information and about the turnaround time should a vehicle get taken.
Cartrack has an impressive record of 100,000 vehicles recovered in the last decade. The fleet system and accompanying hardware also cover instant alerts, panic buttons, anti-jamming devices and more.
Do they have a proven track record? Before trusting a company with your fleet, check in on their reviews and overall reputation.Don’t be afraid to ask for references or case studies that back their claims.
Cartrack has over 2.4 million active subscribers across 23 countries, with over 125 thousand businesses putting their trust in us.
Red flags to watch out for when choosing a fleet management service provider
Be wary of the red flags that could arise when you’re in the selection process, especially when a company is quick to make big promises but applies pressure to commit.
Take your time, trust your gut, and consider the following:
Extended contracts with no wiggle room: steer clear of companies that want you to commit to long-term contracts that could potentially leave you with high termination charges.
Unfavourable reviews and lack of real-life examples: if not present, always ask yourself why a company doesn’t have good reviews or examples of their successes.
Out-of-date hardware or apps that aren’t very user-friendly: not only will outdated hardware slow processes down, but an app that isn’t user-friendly can feel like a waste of time too. Something you certainly wouldn’t want is for you and your team to stop using the systems altogether.
Limited to no integration options: if the fleet management solution presented to you can’t integrate with your existing systems, you could quickly outgrow it. Look for a company that presents solutions that work well with your systems.
How Cartrack checks all the right boxes for your fleet management success
Choosing Cartrack means you get all the necessary tools and support required for the simple management of your fleet, all in one place. We are a global leader in fleet management and connected vehicles. To recap, we can offer you:
Smart technology with simple features that include value-added services such as Vision, our AI Cameras and Dashcam solutions, an end-to-end fleet management system to ensure the safety, optimisation, and upkeep of your fleet.
Real and reliable support whenever you need help, with 24/7 local support and onboarding for Fleetweb, our fleet management tool.
Reliability and readiness if your business scales, with secure, cloud-based storage and proven uptime to ensure you stay connected to and always have eyes on your fleet.
Solid security and proven recovery with stolen vehicle recovery (SVR) services, ensuring protection both off and on the roads.
Transparent pricing and clear package prices with no hidden costs.
The bottom line
Don’t leave it to chance; choose the right fleet management company to partner with by asking the right and pertinent questions. By taking this step, you’ve covered your bases and potentially avoided some seriously costly mistakes.
A company like Cartrack is much more than your key to standard tracking solutions; it’s a reliable partner that’s invested in your fuel cost management, fleet visibility, driver safety, and smooth operations processes. Chat with a fleet management expert today and see how we can work for you and your business.
FAQs
Q: How much does fleet management typically cost? A: The cost of fleet management typically depends on various factors, such as fleet size and the kind of features you’re looking for.
Q: Can I switch fleet management providers easily if I’m unhappy? A: Yes, you typically can, but this also depends on your contract. Always review and be aware of the fine print.
Q: How quickly can I get set up with Cartrack? A: Very quickly! As soon as you’re signed up, our team can help you get the necessary hardware installed, set up your dashboard, and train you and your staff. The exact timeframe depends on the features you’ve chosen and your specific needs.
Q: Is fleet data secure and private?
A: Yes. Cartrack uses high-quality data centres to ensure the safety of all the information stored, ensuring complete protection. You’re in control of what is seen and who it’s seen by.
Not all fleet management companies are the same. Discover the key questions to ask and why Cartrack is trusted to protect and optimise your fleet.
