Answers to the most Frequently Asked Questions

Did not find the answer you were looking for? Our control room operators are available 24/7 to assist with emergencies  0861 11 15 64. For sales or customer service enquiries please contact the help desk on 0861 11 15 64 or log in to the Self Service Portal.

Is Cartrack approved by my insurance company?

Yes. Cartrack is approved by all major insurance companies.

How do I go about testing my Cartrack unit?

All Cartrack units are automatically tested on a regular basis. However, the onus still remains on you to test your units regularly. To test your unit contact 0861 22 78 72, this can be done 24 hours a day, 7 days a week.

Is there a charge for testing my Cartrack unit?

No, it’s completely free of charge.

What if my vehicle should be stolen?

Immediately contact the Cartrack Control Room and give them the details. The Control Room will dispatch the necessary Recovery Team and keep you updated on progress.

Do I need to be in a certain area, or at a certain location, before I can test my unit?

No. You are welcome to test your unit wherever you are located, provided there is GSM coverage.

Can I install a Cartrack unit in my tractor?

Yes, Cartrack’s devices can also be installed on heavy machinery, commercial vehicles, trucks and trailers, along with family sedans.

Can I track my vehicle?

Yes, every Cartrack unit is equipped with international roaming capabilities, and can therefore be tracked locally and beyond South Africa’s borders.

Is there a fee for my vehicle to be recovered?

Cartrack offers the free Recovery Service in any country that we operate in, unless the unit is a Fleet Lite which does not include Stolen Vehicle Recovery. Should you request a recovery on a Fleet Lite unit, you will be liable for the full cost of recovery.

Does Cartrack offer a 24 hour recovery service?

Yes. Cartrack recovery agents work 24 hours a day, 7 days a week, 365 days a year.

Will Cartrack give my location to anyone other than me?

No, unless you have given authorisation to a third party.

What is Cartrack’s recovery rate?

94%

Does the unit interfere with the vehicle’s warranty?

No, our units are approved by major manufacturers within the motor industry.

Do I have to take my vehicle to a Cartrack fitment centre?

No. Our technicians are mobile, and will meet you at a place and time convenient to you.

Does Cartrack have access to a helicopter?

Cartrack has its own air and ground recovery teams.